Didn't receive our email? Add PocketFMS and EasyVFR 4 to your safe senders

Why emails go missing

Some email providers filter emails that are sent to many people at once, like our monthly AeroData update reminder. They move these emails to the spam folder, or block them so they never arrive at all. Providers known for this include GMX, Web.de and Outlook.com (Hotmail and Live).

The fix: add our domains to your safe senders

Add these three domains to the safe senders list (also called the whitelist) in your email settings:

• pocketfms.com

• easyvfr4.aero

• notambriefing.com

Tip: First check your spam folder. If you find one of our emails there, mark it as Not spam. This also helps your provider learn that you want our emails.

Instructions per email provider

Outlook.com, Hotmail and Live

Outlook.com can block emails completely, without putting them in the spam folder. To add our domains:

1. Open Junk email settings in Outlook.com, or select Settings → Mail → Junk email.

2. Under Safe senders and domains, select Add.

3. Type pocketfms.com and press Enter.

4. Repeat for easyvfr4.aero and notambriefing.com.

5. Select Save.

GMX

GMX can treat emails as spam when you don't open or interact with them often. Add our domains to your GMX whitelist: Manage the whitelist in GMX.

Web.de

Add our domains to your Web.de whitelist: Whitelist verwalten (Web.de help, German).

Gmail, Yahoo, AOL, Zoho, Proton Mail and others

These instructions cover the most common providers: How to whitelist an email address or domain.

Still no email?

If our emails still don't arrive after you add the domains, contact our support team and tell us which email address you use.