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Whitelist email: Why did I not receive an email from PocketFMS / EasyVFR 4?

🪪 Administration - Licensing, Billing & Account

Whitelist email: Why did I not receive an email from PocketFMS / EasyVFR 4?

A growing number of email inboxes are automatically putting frequently sent emails, like our monthly sent AeroData update reminder, in spam folders. Or even filtering from the spam folder and never letting it arrive at all. Famous email "black holes" are GMX, Web.de, Hotmail, and Live.

Last updated on 29 Aug, 2023

How to Whitelist emails?

What should help to improve the reception of emails, is to whitelist the domain name of the sender. Our emails are sent from the domain names pocktfms.com and easyvfr4.aero. If you whitelist both domains in your inbox settings you should receive the emails again.

 

Where to find the whitelist settings of my email provider?

To help you find the whitelist settings of your email provider we listed links to the instructions of the most used inboxes.

GMX

Is it possible that our emails ended up in your spam folder? GMX sometimes recognizes frequently send emails as spam. Especially when its opinion is that the receiver is not enough interacting with it. You can whitelist our domain names in your GMX settings to prevent this in the future.

  • pocketfms.com

  • easyvfr4.aero

https://support.gmx.com/email/spam-and-viruses/whitelist-manage.html

 

Web.de

You can whitelist our domain names in your Web.de settings to prevent this in the future.

  • pocketfms.com

  • easyvfr4.aero

https://hilfe.web.de/email/spam-und-viren/whitelist-verwalten.html 

 

Gmail, Outlook, Yahoo, AOL, Zoho, ProntonMail

https://clean.email/how-to-whitelist-an-email 


Hotmail

The Hotmail firewall can be quite strict, it can even entirely block emails without placing them in the spam folder. I am afraid that this is the case here. If you add our domain name pocketfms.com to your Hotmail whitelist you should receive our emails again.
This is the URL to the setting page: https://outlook.live.com/mail/0/options/mail/junkEmail Or follower these steps:

  1. Sign in to your account. Go to inbox.

  2. Click Options located at the upper-right side of the page.

  3. Select More Options.

  4. Under Preventing junk email, click Safe and blocked senders.

  5. Click Safe Senders.

In the text box, type in the email address or domain you’d like to always receive email from, and then click Add to list >>.
We use the following domains and addresses that you can whitelist:

  • pocketfms.com

  • easyvfr4.aero

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